Community Health Plan of Washington Medicare Advantage Plans Community Health Plan of Washington Medicare Advantage Plans

Family on Demand

Community Health Plan of Washington (CHPW) members can get 60 hours per year of free personalized support from Family on Demand with some of our most popular Medicare Advantage plans*.

Family on Demand is a companion care service provided through Papa Pals. These “Pals” are vetted community members who pass Papa’s rigorous application, safety and background check process.

Family on Demand connects you to people in your community who show up where you are to make life easier. That includes:

  • Help running errands
  • Support using technology
  • Light housework or pet care
  • A conversation partner, movie-going buddy, or walk companion
  • And more!

*The Family on Demand benefit is included on our MA Dual Complete and MA Dual Select plans as well as MA Plans 1 and 2.

Why do I need this benefit?

As you get older, you may not have easy access to help when you need it, or you may feel lonely and want a friend for conversation and activities.

This  benefit may be especially useful if any of the following statements describe you:

  • “I wish my family didn’t live so far away.”
  • “I’d like to take my pet for more walks.”
  • “There are fun things to do where I live, but I have no one to go with.”
  • “I could use some help around the house, but I don’t need a housekeeper.”

Your emotional and mental health are just as important as your physical health. That’s why we recommend giving Family on Demand a try.

We’re here to help.

If you want to learn more about the Family on Demand benefit–including  how to sign up—need print copies of plan materials, or have other questions, contact Customer Service at 1-800-942-0247 (TTY: 711), 8:00 a.m. to 8:00 p.m., 7 days a week.


Stay on Top of Your Prescriptions

Woman grabbing a prescriptionDid you know that certain prescription medicines are available as a 90-day supply? Medicine that you take on a long-term basis to manage your health is called a “maintenance drug.” A 90-day supply makes it easier to keep taking the medicine you need to feel your best. You may also be eligible to receive your long-term medications through free home delivery.



Sales Team

Get real answers
from real people

Phone: 1-800-944-1247
Email: [email protected]

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