Member Center

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Information you need, right when you need it

Find what you need to get the most out for your health plan and feel confident using it.

New! One sign-in, more tools, all in your secure myCHPW portal.

MyCHPW Member Portal

Personalized tools and resources to help you manage your coverage and feel your best.

Get the most out of your plan

Save or print your CHPW member ID card
Search plan documents with benefit details
Report other health insurance
Calculate cost estimates for treatments

Access the care you need

Check claims, prior-auths, and referrals
Find in-network doctors
Change your primary care provider
Connect to CHPW Virtual Care

Stay connected to CHPW

Get preventive care reminders
View secure messages from CHPW
Search letters we've mailed you
Update your contact information

MyCHPW User Guide: View or download step-by-step instructions for all you can do in myCHPW.

Stay in control of your health

The member center is a resource hub that keeps all your care information in one convenient place. You can pay bills online, find forms you need, and learn more about additional programs we offer.

Bills and payments

Pay your monthly premium or health care bill online using our secure portal, E-Bill Express, or request another payment option.

Pay your bill

Plan benefits

Our plan benefits cover more areas of your health. Find out what services are included and how much you need to pay.

Get info

Member resources

The resource library includes provider and pharmacy directories, plan forms, and coverage documents. Find the forms you need.

Health services

We offer programs and services to keep you healthy. Find support in your community to help you manage chronic conditions and medications.

Get support

MA Dual Plans (HMO D-SNP)

If you are a Medicaid and Medicare eligible individual, we offer additional services to support your health.

See details

Mental health resources

We cover services to help you feel your best. Find a behavioral health or substance use specialist near you.

Treatment Cost Calculator

Our treatment cost calculator provides estimates on treatments, finds providers near you, and has reviews.

Calculate costs

Member rights

You have rights when it comes to care you receive. File an appeal, report a grievance, or set an advance directive.

Learn how

Frequently asked questions

It is okay to have questions – we are here to help! Find the answers you are looking for on our Member Center frequently asked questions page.

Find your answer

NURSE ADVICE LINE
1-866-418-2920
(TTY:711)

CUSTOMER SERVICE
1-800-942-0247
(TTY:711)

HOURS
8:00 a.m. to 8:00 p.m.
Seven Days a Week

Last Update Date: October 11, 2024

Community Health Plan of Washington is an HMO plan with a Medicare contract and a contract with the Washington State Medicaid program. Enrollment in Community Health Plan of Washington depends on contract renewal. Community Health Plan of Washington (CHPW) complies with applicable federal, state, and local civil rights laws. Community Health Plan of Washington does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, sex, sexual orientation, gender (including gender identity or expression), veteran or military status, or the presence of any sensory, mental or physical disability or the use of a service animal. If you need an accommodation, or require documents in another format or language, please call 1-800-942-0247 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week. ATENCIÓN: Si habla español y necesita una adaptación, o necesita documentos en otro formato o idioma, llame al 1-800-942-0247 (TTY:711). ВНИМАНИЕ: Если вы владеете русским языком и нуждаетесь в жилье, или вам нужны документы в другом формате или на другом языке, пожалуйста, позвоните по телефону 1-800-942-0247 (TTY:711)

Limitations, copayments, and restrictions may apply.

You must continue to pay your Medicare Part B premium.

☏ HAVE QUESTIONS ?

Sales Team

Get real answers
from real people

Phone: 1-800-944-1247
Email: [email protected]

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Information you need, right when you need it

New! One sign-in, more tools, all in your secure myCHPW portal.