Stay in Control of Your Health
The member center is a resource hub that keeps all your care information in one convenient place. You can pay bills online, print your ID card and learn more about additional programs we offer.
MEMBER SELF-SERVICE
Update your personal information, print your ID card, submit a claim, pay your bill, and view provider information.
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MEMBER RIGHTS
You have rights when it comes to the care, service, or coverage you receive. Find information on filing an appeal or grievance.
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MEMBER RESOURCES
The resource library includes provider and pharmacy directories, plan forms, and coverage documents. Find the forms you need.
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HEALTH SERVICES
We offer programs and services to keep you healthy. Find support in your community to help you manage chronic conditions and medications.
SEE DETAILS
MA Dual Plan (HMO SNP)
If you are a Medicaid and Medicare eligible individual, we offer additional services to support your health and help you access care.
SEE DETAILS
BEHAVIORAL HEALTH
We cover services to help you feel your best. Find a behavioral health or substance use specialist near you.
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PRIOR AUTHORIZATION
Your health provider may need to request approval for services, prescription drugs, or medical equipment before the plan will cover them.
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PLAN BENEFITS
Our plan benefits cover more areas of your health. Find out what services are included and how much you need to pay.
LEARN MORE
CHPW is working well. It met my health care needs and now I have $1,800 in dental coverage that me and my husband can use.
Shirley L.Medicare Member
MEMBER FREQUENTLY ASKED QUESTIONS
It is okay to have questions – we are here to help! Find the answers you are looking for on our Member Center frequently asked questions page.
FIND YOUR ANSWER
- TALK TO AN EXPERT
- Click here to schedule a plan review.
- NURSE ADVICE LINE
- 1-866-418-2920
- (TTY Relay: Dial 711)
- CUSTOMER SERVICE
- 1-800-942-0247
- (TTY Relay: Dial 711)
- ADDRESS
- 1111 Third Ave
- Suite 400
- Seattle, WA 98101
- HOURS
- 8:00 a.m. to 8:00 p.m.
- Seven Days a Week
QUICK LINKS
Community Health Plan of Washington is an HMO plan with a Medicare contract and a contract with the Washington State Medicaid program. Enrollment in Community Health Plan of Washington depends on contract renewal. Community Health Plan of Washington complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. If you need an accommodation, or require documents in another format or language, please call 1-800-942-0247 (TTY: 711) 8 a.m. to 8 p.m., 7 days a week. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-942-0247 (TTY: 711). 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-800-942-0247 (TTY: 711).
Based on a Model of Care review, Community Health Plan of Washington has been approved by the National Committee for Quality Assurance (NCQA) to operate a Special Needs Plan (D-SNP) through 2023.
Limitations, copayments, and restrictions may apply.
You must continue to pay your Medicare Part B premium.
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