Get the Answers You Need
Whether you are a new member or you have been with us for a while, you may have questions about your coverage with CHPW Medicare Advantage. Use this page as a resource to find the answers to common questions.
Plan Frequently Asked Questions
Generally, anyone who is receiving Original Medicare Parts A and B is eligible for more coverage on an Advantage plan. There are a few requirements if you wish to enroll in a Medicare Advantage plan. You must:
- Be eligible for Medicare
- Be enrolled in both Medicare Part A and Medicare Part B (if you are enrolled you would have received your red, white, and blue Medicare card)
- Live within the plan’s service area (which is based on the county you live in – not your state of residence)
Medicare is a federal insurance program for people age 65 and older, younger people with disabilities and those with End Stage Renal Disease. When you turn 65, you must enroll in Medicare coverage within the seven months surrounding your 65th birthday. If you do not enroll in coverage during that time but you are eligible for Medicare, you will have to pay a penalty. Learn more about enrollment here.
No. Your plan provider will take over some of the administrative processes to implement your Medicare benefits; however, you do not lose your Original Medicare. You must continue to pay your Medicare Part B premium. An advantage plan enhances your coverage. It works with Original Medicare, but does not replace it.
Before choosing a plan, you may want to consider the following things:
Costs, coverage, prescription drug coverage, doctor and hospital choice, quality of care, travel.
Make sure that the plan you choose works for your budget and your health care needs.
Browse the available plans we offer. If you still have questions, contact our licensed Medicare experts. They can help answer any questions you have about coverage and help choose a plan based on the coverage you need. For all other questions or information, please contact customer service by phone or email.
Yes, but only during certain times of the year. During the Open Enrollment Period (from October 15 to December 7) you can switch from one Medicare Advantage Plan to another.
If you want to switch back to Original Medicare, you may do so between January 1 to February 14.
If you have questions about coverage, talk to one of our Medicare experts. They can help you find coverage that fits your health needs.
Original Medicare covers two areas of your health care separately: Part A (hospital insurance) and Part B (medical insurance). Part D is optional and includes prescription drug coverage.
Part A covers inpatient hospital stays, care in a skilled nursing facility, hospice care, and some home health care.
Part B covers certain doctors’ services, outpatient care, medical supplies, and preventive services.
Part D adds prescription drug coverage.
Medicare Advantage Plans are classified as Part C. These plans combine Original Medicare Parts A and B and offer additional benefits, all under one card. Most advantage plans also include Part D coverage. Advantage plans give you more coverage than Original Medicare alone.
Any changes to the plan are described in the Annual Notice of Change (ANOC) which is mailed to you every year. Information can also be found on the plan detail page.
If you are still working past the age of 65, you can delaying enrolling in Medicare. However, you must still have coverage through your employer’s health insurance. You have the right to delay enrollment until your employment or insurance coverage ends (whichever happens first.) You have the choice to continue coverage on your employer’s plan or sign up for Medicare.
The Annual Enrollment Period (AEP) is a period of time from October 15 to December 7, when Medicare beneficiaries can change their coverage. For example, someone might add or drop coverage, or switch Medicare Plans.
No. If you are happy with your plan and your health needs haven’t changed, you are not required to make changes during AEP. AEP is for optional changes like enrolling in a plan that better matches your needs. If you’re not sure if you need different coverage or want to explore your plans option, talk to one of our licensed Medicare experts.
There are many ways to enroll in a new plan or change your coverage.
Our team is available seven days a week from 8:00 a.m. to 8:00 p.m., to answer your questions and help you enroll. Give us a call at 1-800-944-1247 (TTY:711).
If you are thinking of switching plans or adding coverage options, you can schedule a plan review with one of our experts. They can answer any questions you have and help confirm you’re getting the right amount of coverage.
You can enroll online using our online application form.
Maybe. There are certain events that would make you eligible to change plans outside of the Annual Enrollment Period. For example, if you retire after 65 and no longer have coverage from your employer, move to a new service, or are turning 65, you would be able to make changes to your plan.
These life events can happen anytime during the year, so insurance providers can make exceptions. However, if you know you want to change coverage, AEP is most likely the best time to do so.
If you still have questions, please contact customer service for assistance at 1-800-942-0247 (TTY Relay: 7-1-1). Our friendly and local team is available from 8:00 a.m. to 8:00 p.m., seven days a week.