What is Care Management?
Managing your health all by yourself can be challenging. Care Management means getting extra support in taking care of your health with a dedicated CHPW Care Team that works hand in hand with your Primary Care Provider and clinic to help make sure your needs are met.
Care Management does not cost you anything. It is free to all CHPW members. Think of it as support with a personal touch.
The Care Team
The Care Team includes a Care Advocate, a Care Manager, Clinical Care Coordinators, and Community Health Workers—all working closely together to support you in achieving your health goals.
The Care Management team does not just focus on your medical care, they consider the big picture—your overall health.
| Care Advocate | Works with you to understand your needs and helps you access necessary care and resources. They’ll also check in with you throughout the year to provide important health reminders and make sure your health care needs are being met. |
| Case Managers and Clinical Care Coordinators | Are licensed clinical professionals who work with you and your provider(s) to coordinate and personalize your care. |
| Community Health Workers | Have lived experiences that allow them to be helpful resources to connect you to important services beyond your health care providers, like food, transportation, and housing. |
| You | As a CHPW member, YOU are the most important part of the care team. |
How the Care Team works together
Here’s what you can expect when you begin working with your personalized Care Team from CHPW:
Care Advocate
Calls and welcomes you and discusses your health care needs
You
You explain your health history and highlight any heath care issues you are having
Care Advocate
Connects with CHPW’s Case Manager/Clinical Care Coordinator to create a personalized care plan to help coordinate and manage your care
Case Manager/Clinical Care Coordinator
The Case Manager and/or the Clinical Care Coordinator work with your doctor and clinic to coordinate appointments and establish a personalized care plan for you
Community Health Worker
Organizes extra support, like transportation for you to and from your doctors’ appointments and the pharmacy for prescriptions
Care Team
Continues to check back with you to support your healthHow can Care Management work for me?
Everyone’s needs are different, but here are some things that the Care Management Care Team can help you with:
Learn More
For more information or questions about CHPW’s new Care Management program, contact our Care Management department at 1-866-418-7005, Monday through Friday, 8 a.m. – 5 p.m.
Did you know that certain prescription medicines are available as a 90-day supply? Medicine that you take on a long-term basis to manage your health is called a “maintenance drug.” A 90-day supply makes it easier to keep taking the medicine you need to feel your best. You may also be eligible to receive your long-term medications through free home delivery.
