Member Self-Service - Community Health Plan of Washington - Medicare Advantage

Member Self-Service

Keep track of your health care information in the member portal online. Here you can conveniently access plan documents, print your ID card, and pay bills securely. If you need information about getting care or researching what is covered by your current plan, you can find it online. There are many self-service features that make it simple to stay organized.

Read the myCHPW member portal user guide to get started.

Have Questions?

If you are new to CHPW Medicare Advantage and have questions about our plan coverage, please contact us. Our friendly, local Customer Service team is available Monday to Friday, from 8:00 a.m. to 8:00 p.m. at 1-800-944-1247 (TTY Relay: Dial 7-1-1). You can also email us at CustomerCare@chpw.org.

PRINT ID CARD

If you need a copy of your ID card, you can download it or print it out online.

Download the ID card on your cell phone and a take a screenshot. That way, you always have it with you.

LEARN MORE

PAY YOUR BILL

Your monthly premium and other health bills can be paid online, using our secure payment portal.

Watch the tutorial videos to learn how to use the portal. You can still pay by mail if you prefer not to pay online.

PAY BILL

myCHPW Portal

Submitting a claim is easy. Login to your myCHPW account to view past claims and submit your current requests.

LOGIN

CHANGE PLAN

Do you need to change plans or add/remove coverage options? Fill out the Plan Change form located on the Plan Documents page. If you have questions about your coverage, contact one of our Medicare experts.

CHANGE PLAN

PRIOR AUTHORIZATION

Some services, treatments and medications require approval before the plan will cover them. Your health provider will submit any requests. Learn more about this process and how to follow up with your provider.

LEARN MORE

LANGUAGE ASSISTANCE

Language assistance is available free of charge. Find out how to request an interpreter or receive plan documents in your native language.

GET HELP

DID YOU KNOW...?

Stay on Top of Your Prescriptions

Woman grabbing a prescriptionDid you know that certain prescription medicines are available as a 90-day supply? Medicine that you take on a long-term basis to manage your health is called a “maintenance drug.” A 90-day supply makes it easier to keep taking the medicine you need to feel your best. You may also be eligible to receive your long-term medications through free home delivery.

LEARN MORE

☏ HAVE QUESTIONS ?

Sales Team

Get real answers
from real people

Phone: 1-800-944-1247
Email: Sales@chpw.org

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