Get the Answers You Need
Whether you are a new member or you have been with us for a while, you may have questions about your coverage with CHPW Medicare Advantage. Use this page as a resource to find answers to common questions.
Members Frequently Asked Questions
If you are not feeling well and unsure of what kind of care you need, you can talk to the experts. Our Nurse Advice Line is available 24 hours a day, 7 days a week. This is an added benefit for our members. They can help you decide whether to seek emergency care or wait to see you primary care provider.
Our Nurse Advice Line number is 1-866-418-2920 (TTY Relay: 1-866-418-1006).
WIth the CHPW Medicare Advantage Plan, you’re always covered for emergencies anywhere in the world. If you become ill or injured, or you have an emergency medical condition: call 9-1-1 or go to the nearest hospital emergency room or urgent care center for assistance.
When you move, you may need to change primary care providers (PCP). Our Customer Service representatives can help you choose a new PCP and inform you of any other actions you should take. Call Customer Service at 1-800-440-1561 (TTY Relay: Dial 711), 8:00 a.m. to 5:00 p.m., Monday through Friday.
Your Medigap policy can’t be used to pay your Medicare Advantage Plan copayments, deductibles, and premiums. A Medigap policy is a way for you to pay your Original Medicare costs. An Advantage Plan is a different way to receive your Medicare benefits, that gives you more coverage.
To get updated information about the drugs covered by CHPW Medicare Advantage, please visit our formulary page, or call Customer Service at 1-800-942-0247 (TTY Relay: Dial 7-1-1) from 8:00 a.m. to 8:00 p.m., seven days a week.
If you still have questions, please contact Customer Service for assistance at 1-800-942-0247 (TTY Relay: Dial 7-1-1). Our local, friendly team is available from 8:00 a.m. to 8:00 p.m., seven days a week.