Member FAQs

Get the Answers You Need

Whether you are a new member or you have been with us for a while, you may have questions about your coverage with CHPW Medicare Advantage. Use this page as a resource to find answers to common questions.

Members Frequently Asked Questions

Will I get an ID card?
Yes. When you enroll in a CHPW Medicare Advantage plan, you will receive your ID card by mail within 30 days. You can download or print your ID card at anytime by logging into your myCHPW account. You will need to show your ID care each time you get medical care. That includes medical visits, specialist visits, mental health visits, hospital visits, and pharmacy prescriptions. Log in to view or print your ID card If you need a new ID card sent to you, please call Customer Service at 1-800-942-0247 (TTY Relay: Dial 7-1-1), 8 a.m. to 8 p.m., seven days a week.
How do I know if I should see a doctor?

If you are not feeling well and unsure of what kind of care you need, you can talk to the experts. Our Nurse Advice Line is available 24 hours a day, 7 days a week. This is an added benefit for our members. They can help you decide whether to seek emergency care or wait to see you primary care provider.

Our Nurse Advice Line number is 1-866-418-2920 (TTY Relay: 1-866-418-1006).

What if I have a medical emergency?

WIth the CHPW Medicare Advantage Plan, you’re always covered for emergencies anywhere in the world. If you become ill or injured, or you have an emergency medical condition: call 9-1-1 or go to the nearest hospital emergency room or urgent care center for assistance.

I have moved, how do I change my address?

When you move, you may need to change primary care providers (PCP). Our Customer Service representatives can help you choose a new PCP and inform you of any other actions you should take. Call Customer Service at 1-800-440-1561 (TTY Relay: Dial 711), 8:00 a.m. to 5:00 p.m., Monday through Friday.

Can I pay for my Medicare Advantage Plan with my Medigap policy?

Your Medigap policy can’t be used to pay your Medicare Advantage Plan copayments, deductibles, and premiums. A Medigap policy is a way for you to pay your Original Medicare costs. An Advantage Plan is a different way to receive your Medicare benefits, that gives you more coverage.

Where can I find information on formulary changes that occur during the calendar year?

To get updated information about the drugs covered by CHPW Medicare Advantage, please visit our formulary page, or call Customer Service at 1-800-942-0247 (TTY Relay: Dial 7-1-1) from 8:00 a.m. to 8:00 p.m., seven days a week.


If you still have questions, please contact Customer Service for assistance at 1-800-942-0247 (TTY Relay: Dial 7-1-1). Our local, friendly team is available from 8:00 a.m. to 8:00 p.m., seven days a week.


Support for the Chronically Homeless

Our health clinic partner, Yakima Neighborhood Health Services (YNHS), has opened a resource center to help the homeless population in Yakima. Read more about the new Rhonda D. Hauff Resource Center in our blog.



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Phone: 1-800-944-1247



We are now 
Community Health Plan of Washington
Medicare Advantage

With a new name comes new benefits.
Our  2020 Medicare Advantage plan details
will be available on October 1st, 2019.


Bookmark this page for updates!