2022 MA Dual Plan (HMO SNP) members can spend up to $350 on over-the-counter health products every 3 calendar months, for up to $1,400 total benefit per year (increased from $250 every 3 months in 2021).
Get orders mailed to your home. Shipping, handling, and tax are on us!
Note: Over-the-Counter Benefits are included on our MA Dual Plan (HMO SNP) only.
Over-the-Counter (OTC) ProductsView 2021 Over-the-Counter Catalog
➔ Browse Our 2021 Over-the-Counter Catalog (Large Font)
➔ Explore nuestro catálogo de productos a venta libre 2021
Don’t see the item you need? It may still be covered. To check if it’s been added to the catalog, call Customer Service at 1-800-942-0247 (TTY: 711), 8:00 a.m. to 8:00 p.m., 7 days a week.
How to Place an Order
You will need your CHPW Medicare Advantage member ID card and date of birth to place your order.
- Online: Drug Source Website
- By phone: 1-877-603-0402 (TTY: Dial 711), 6:30 a.m. to 4:00 p.m., Monday through Friday.
- By mail: Complete the order form* and follow the included mailing instructions.
- By fax: Complete the order form* and fax to 1-874-258-1913
*OTC order form and additional information located in the OTC Product Catalog.
OTC products are intended for member use only to help with a health or medical need. CHPW Medicare Advantage prohibits the use of this benefit to order OTC products for family members and friends.
OTC items are available through home delivery only. Products may not be purchased at a local pharmacy or through any other source than the catalog mail order provider.
Lost or stolen OTC items are not refundable and will not be replaced.
Due to the personal nature of these products, returns are not accepted.
Items in the catalog may change throughout the year. For the most up-to-date list of available items, please go to drugsourceinc.com.
We’re here to help.
To ask questions, request print copies of materials, and more, contact Customer Service at 1-800-942-0247 (TTY: 711), 8:00 a.m. to 8:00 p.m., 7 days a week.