Over-the-Counter - Community Health Plan of Washington - Medicare Advantage

Over-the-Counter Benefits Included on SNP Plan 014 Only

Every 3 calendar months in 2020, Special Needs plan members can spend up to $250 on over-the-counter health products, up to $1,000 total benefit per year. The items you order will be delivered to your home by mail.

How to Place an Order

Online: Go to Drug Source Website. Have your CHPW Medicare Advantage member ID card and date of birth handy. You will need this information to log into the OTC shopping site.


By phone: Call OTC Customer Service at 1-877-603-0402 (TTY: Dial 711) Monday through
Friday, 8:30 am to 10:00 pm Central Time. Have your CHPW Medicare Advantage member ID card and member Date of Birth handy. You will need this to place your order.

By mail: Fill out the form found inside the catalog and follow the instructions on the order form.

By fax: Fax completed order form to 1-874-258-1913.


OTC products are intended for member use only to help with a health or medical need. CHPW Medicare Advantage prohibits the use of this benefit to order OTC products for family members and friends.

OTC items are available through home delivery only. Products may not be purchased at a local pharmacy or through any other source than the catalog mail order provider.

Lost or stolen OTC items are not refundable and will not be replaced.

Due to the personal nature of these products, returns are not accepted.

Items in the catalog may change throughout the year. For the most up-to-date list of available items, please go to drugsourceinc.com.


Get to Know HealthPoint

One of our community health center partners, HealthPoint has many locations across King County. Their approach to health care is to bring together all the services someone needs to be healthy, in one place. We support their model of whole person care and together, our goal is healthier people and a healthier community.



Sales Team

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Phone: 1-800-944-1247
Email: Sales@chpw.org