Community Health Plan of Washington Medicare Advantage Plans Community Health Plan of Washington Medicare Advantage Plans

Behavioral Health

Many people experience a condition related to mental health or substance use at some point in their lives. It does not define who you are and there is no reason to feel guilty or ashamed. Working with a professional can help you manage your condition. Whether you need intensive care, to talk to a counselor or something in between, we cover services to help you feel your best.

Mental Health and Behavioral Health

What is the difference between mental health and behavioral health? People often think the terms are interchangeable, but there is a subtle difference between the two. Mental health is your overall state of well being and ability to cope with stress. Conditions that affect your mental health are the result of brain chemistry or genetics. Behavioral health is the way that habits or certain behaviors impact your health. Behavioral health would include things like smoking, substance abuse, gambling, addiction, and eating disorders.

Mental health and behavioral health are both big factors that contribute to your happiness, well being, and health. Your health provider is an ally. Talk openly with them about any issues you are facing.

Substance Use Disorder

Substance use disorders include the misuse of alcohol, tobacco, and other addictive drugs. It can affect your quality of life and may cause health issues down the line. Talking with your provider may be intimidating or uncomfortable, but it is the first step to getting help. Approaches for treating substance use differ from person to person. There are many resources available to support your recovery and your provider can help find a solution that will work for you.

Getting Access to Care

CHPW Medicare Advantage has a large network of providers who specialize in mental health or substance use conditions. You do not need a referral to see a Mental Health Provider. 

When you see your Mental Health Provider, they will ask you some questions to determine what kind of care you need. They will work with you to get you an appointment with the right doctor. That doctor might be them or another CHPW Mental Health Provider.

You have the right to choose a qualified provider for your mental health or substance use care. If you’re having trouble getting in to see a provider, please contact Customer Service.

Find the Right Provider

  1. Use the online Find a Doctor tool. 
  2. Enter your zip code.
  3. Enter the search term that best describes what you think you need into the bar that says “Filter by Specialties”:
    • Counselor
    • Chemical Dependency (substance use condition/addiction)
    • Mental Health Psychiatrist (can prescribe medication)
    • Social Worker

You can see any in-network Mental Health Provider for your initial assessment.

  1. Click the Search button.
  2. Select how far you are willing to travel for care.  

Behavioral Health Crisis Lines

Crisis helplines can be there for you in your time of need. If you are in distress or struggling with your mental health, a crisis helpline gives you free and confidential support. Find a crisis help line in your county.

If you are experiencing a medical emergency or are in danger, please contact 9-1-1 or your local emergency number. 


Stay on Top of Your Prescriptions

Woman grabbing a prescriptionDid you know that certain prescription medicines are available as a 90-day supply? Medicine that you take on a long-term basis to manage your health is called a “maintenance drug.” A 90-day supply makes it easier to keep taking the medicine you need to feel your best. You may also be eligible to receive your long-term medications through free home delivery.



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Phone: 1-800-944-1247
Email: [email protected]

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