Providing Services for People with Disabilities - Community Health Plan of Washington - Medicare Advantage

Providing Services for People with Disabilities

Health care providers are required to offer everyone access to medical without discrimination. Our Special Needs members are most vulnerable and often have complex conditions to treat.

CMS has released new information for members about discrimination on the basis of disability. This informational flyer includes information about patient rights and responsibilities of providers.

Provide Reasonable Accommodation to Patients

As a provider you are responsible for:

  • Providing clinic buildings, exam rooms and equipment that are accessible for patients with physical disability
  • Giving information in a clear and understandable manner
  • Providing qualified sign language interpretation, assistive listening devices, or materials in braille or large print
  • Allowing service animals into the facility and exam rooms

Providers are not allowed to:

  • Refuse service or make patients with disability wait longer
  • Require patients to bring an individual for interpretation, reading, or other types of assistance – these services should be available by the clinic
  • Charge extra fees for braille translation or sign language interpretation

Read more about caring for patients with disabilities




Nurse Advice Line
Doctors in an emergency room with patient,What kind of care do you need? Not every medical issue needs emergency care. If you have a medical issue that doesn’t seem to be life-threatening, but you’re not sure what to do, you can call our Nurse Advice Line for help. They can help you decide if you should see a primary or urgent care doctor. The Nurse Advice Line is free and available 24/7 for members at 1-866-418-2920 (TTY Relay: 7-1-1).



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