As of October 1, 2019, Community HealthFirst Medicare Advantage is now Community Health Plan of Washington (CHPW) Medicare Advantage. We’re changing our name to make it clearer that our Medicare plans are offered by CHPW. The name change does not have any impact on our contracts with providers. Our name may be different, but you can still count on us for quality service. Note that our Medicare website address is also changing to medicare.chpw.org.
The name change also does not affect member plan benefits. Members may continue to use their Community HealthFirst ID cards until the end of the year. Starting January 1, 2020, they will be sent a new ID card with the new name.
If you have any questions, please feel free to contact Customer Service at 1-800-942-0247 (TTY Relay: Dial 711). They are available from 8:00 a.m. to 8:00 p.m., seven day a week.
What kind of care do you need? Not every medical issue needs emergency care. If you have a medical issue that doesn’t seem to be life-threatening, but you’re not sure what to do, see if your local Community Health Center clinic or primary care doctor offers virtual care. If they do, they will tell you how to set up your virtual care appointment.
