Community Health Plan of Washington (CHPW) is dedicated to ensuring that our members receive the care they need when they need it. CHPW Medicare Advantage (HMO) plan members can continue to see any telehealth provider that is in-network for the service they need.
The cost will continue to be the same as an in-person visit for that service. View benefit details.
The federal legislation that provided coverage for telehealth options for Original Medicare members expired on September 30, 2025. As a result, the types of telehealth services Original Medicare members can receive are limited.
However, CHPW Medicare Advantage members are not impacted and can continue to use telehealth services as they did previously.
CHPW Customer Service is here to help answer questions. Call 1-800-942-0247 (TTY: 711) Monday through Friday, 8 a.m. to 8 p.m. or email [email protected].
What kind of care do you need? Not every medical issue needs emergency care. If you have a medical issue that doesn’t seem to be life-threatening, but you’re not sure what to do, see if your local Community Health Center clinic or primary care doctor offers virtual care. If they do, they will tell you how to set up your virtual care appointment.
