Over-the-Counter & Grocery

CHPW’s Medicare Advantage Dual Complete (HMO D-SNP) gives you extra cash each month to stretch your budget and your choices where it counts: for your groceries, medicine, and wellness products

That’s $100 every month — a total of $1,200 each year — for groceries and over-the-counter (OTC) medicines and products to support your wellbeing.

What can I buy with this benefit?

CHPW’s Dual Complete $100 monthly OTC & Grocery benefit can be used on many different health and wellness items and healthy groceries*.

This includes (but is not limited to):

• Nonprescription medicine: pain relievers, cough syrup, antacids
• Wellness items: sunscreen, toothpaste, vitamins
• Supplies: bandages, hand sanitizer, blood pressure monitor
• Fruits and vegetables
• Meat, poultry, fish
• Dairy products
• Breads and cereals

*CHPW’s Grocery benefit cannot be used on soda, candy, or bakery items.

To see a full OTC item list please browse our 2025 Over-the-Counter catalog

Explore Catálogo del Beneficio de Productos de Venta Libre (OTC) de 2025 – Español

Don’t see the item you need? It may still be covered. To check if it’s been added to the catalog, call Customer Service at 1-800-942-0247 (TTY: 711), 8:00 a.m. to 8:00 p.m., 7 days a week.

How do I use my OTC and Grocery benefit?

To activate your card, check your balance, find participating retailers and manage your OTC & Grocery card details, visit the benefits center at: http://www.mybenefitscenter.com.

Purchases can be made in 5 ways:

• Grocery & OTC In Person: Visit one of 6,500+ participating store locations in Washington state to purchase groceries and OTC items.
• OTC Online: Visit medlineotc.com/card to order online. (You will need your CHPW Medicare Advantage member ID card and date of birth to place your order.)
• Grocery Online: Visit http://www.mybenefitscenter.com to find links for shopping online at Walmart and Walgreens. (Perishable items cannot be shipped.)
• OTC by phone: Call Medline at 1-833-569-2330 (TTY: 711) Monday – Friday from 7 a.m. to 7 p.m. CST. (Please have your item number(s) ready when you call.)
• OTC by mail: Complete the order form and follow the included mailing instructions.

Disclaimers

OTC products are intended for member use only to help with a health or medical need.

CHPW Medicare Advantage prohibits the use of this benefit to order OTC products for family members and friends.

Lost or stolen OTC items are not refundable and will not be replaced.

Due to the personal nature of these products, returns are not accepted.

We’re here to help

To ask questions, request print copies of materials, and more, contact Customer Service at 1-800-942-0247 (TTY: 711), 8:00 a.m. to 8:00 p.m., 7 days a week.