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Coverage on Your Terms, Support on Your Time
Our local, friendly customer service team is ready to help. They can answer any questions you may have about coverage, plan benefits, enrolling, or accessing care.
If you need special accommodations or materials in another format, please contact us and we are happy to provide our documents in a format that works for you.
Click to find the number below that best describes the nature of your request.
Contact Us
Current Medicare Members
Customer Service is available seven days a week, from 8:00 a.m. to 8:00 p.m.
- Phone: 1-800-942-0247 (TTY Relay: Dial 7-1-1)
- Email: CustomerCare@chpw.org
- Mail: Community Health Plan of Washington
1111 3rd Avenue, Ste 400, Seattle, WA 98101 - Fax: Fax any forms or written requests to (206) 652-7050
Prospective Medicare Members
Our sales and enrollment team is available seven days a week, from 8:00 a.m. to 8:00 p.m. Chat with a licensed Medicare expert about any questions you may have.
- Phone: 1-800-944-1247 (TTY Relay: Dial 7-1-1)
- Email: sales@chpw.org
- Mail: Community Health Plan of Washington
1111 3rd Avenue, Ste 400, Seattle, WA 98101 - Fax: Fax any forms or written requests to (206) 652-7050
Our Medicare Experts
Our licensed Medicare experts can help you enroll, discuss your current plan, explore your plan options, and talk about what you need from your coverage.
Current Medicare Providers
Customer Service is available seven days a week, from 8:00 a.m. to 8:00 p.m.
- Phone: 1-800-942-0247 (TTY Relay: Dial 7-1-1)
- Email: CustomerCare@chpw.org
- Mail: Community Health Plan of Washington
1111 3rd Avenue, Ste 400, Seattle, WA 98101 - Fax: Fax any forms or written requests to (206) 652-7050
Call for Language Assistance
We offer linguistic services in multiple languages free of charge.
This includes translations of written materials and interpreted customer service by phone.
Mental Health Crisis Numbers
If you are struggling with depression, suicidal thoughts, substance abuse, or anxiety, help is available whenever you need it. You can remain totally anonymous. Crisis helplines can be there for you in your time of need.
Report a Web Issue
We hope you find the information you need. Let us know if you encounter any errors on our website and we will do our best to fix them as soon as possible. Report any issues below.
Are You Looking for a Job?
Learn more about our mission to provide quality care to everyone in the community. Search for open jobs.
Many Americans do not get enough sleep and this can contribute to a number of health issues. Taking a nap during the day can help your body restore itself and promotes brain and heart health. A 20-minute nap has a variety of health benefits – from improved mood, to better focus and memory function. In some cultures, napping is even prescribed as a health treatment by doctors!
