CHPW Virtual Care

1. Go to the CHPW Virtual Care MDLive website
2. Choose your CHPW health insurance plan and click “Continue”
   (Find your plan name on your CHPW member ID card.)
3. Click “Activate Now”
4. Under “Let’s complete your account”, fill in your information and click “Create account”
5. Next, add your “Insurance Member ID” and click “Submit”
   (Look for “ID” on your white CHPW Member ID card)
6. Last, check your email for a message from CHPW and MDLive. Follow the steps in the message to verify your account

Activate or Sign In to your MDLive account →

• Allergies
• Cold and flu
• Cough
• Covid-19
• Ear pain
• Headache
• Insect bites
• Medication refill
• Pink eye
• Rash
• Sinus infection
• Sore throat
• UTI (Urinary tract infection) females, 18+
• Yeast infections
• And more

1. Sign in to CHPW Virtual Care (MDLive) and select “Urgent Care”.
2. Select “Start a new Urgent Care appointment”.
3. Next you will see Urgent Care Options. Click “Select” under First Available Provider to see someone right away, or choose Schedule Appointment to talk to someone later in the day.
4. Confirm patient: Select your name. Click “Continue”.
   If English is not your preferred language, call 1-800-400-6354 to request interpreter services during your appointment.
5. Next, answer questions about your symptoms, share your health history, and select your pharmacy.
6. Choose a phone or video visit, click “Continue”.
7. Review your information and click “Book Appointment”.
8. Finally, wait in the virtual waiting room for your provider or return at your scheduled appointment time.

• Addiction
• Aging & caregiver support
• Anxiety
• Bipolar
• Depression
• Grief and loss
• LGBTQ+ support
• Life changes
• Obsessive-compulsive disorder (OCD)
• Panic disorders
• Parenting support
• Phobias
• Relationship issues
• Stress management
• Trauma and post-traumatic stress disorder (PTSD)
• And more

1. Sign in to CHPW Virtual Care (MDLive) and select “Therapy” or “Psychiatry”
   (Therapists or counselors provide guidance and support by talking with you. Psychiatrists prescribe medication for mental and behavioral health conditions.)
2. Select “Start a new appointment”
3. Confirm patient: Select yourself, click “Add Dependents” and provide their information, click “Continue”.
4. Share your main concerns, click “Continue”, and then follow the steps to share your health history. The provider you choose will see this information.
5. Choose your provider and a time. You can see pictures and learn about each provider. To find someone that speaks your preferred language, click “More Filters”. Choose your provider and a time.
6. Select the appointment type, by phone or by video, and click “Continue”.
7. Review your information and click “Book Appointment”.

• Acne
• Alopecia (hair loss)
• Boils
• Cold Sores
• Cysts
• Dermatitis (including Maskne)
• Eczema
• Folliculitis
• Fungal skin infections
• Hives
• Keratosis
• Rosacea
• Skin pigmentation disorders
• Suspicious spots and moles
• Warts
• And more

1. Sign in CHPW Virtual Care and select “Dermatology”
2. Pick a doctor
3. Tell us about your concern and upload a picture
4. No appointment is needed. The doctor will assess your condition and send a plan to treat it in 24 – 72 hours
5. Need a prescription? It will be sent to the pharmacy you choose
6. Questions after your consultation? You can contact the doctor at no cost for 30 days after you receive your treatment plan

• ADHD
• Acute stress disorder
• Bipolar
• Generalized anxiety disorder
• Insomnia
• Major depressive disorder (depression)
• Obsessive-compulsive disorder (OCD)
• Panic disorder
• Persistent depressive disorder (PDD)
• Phobias
• Postpartum depression
• Post-traumatic stress disorder (PTSD)
• Premenstrual dysphoric disorder (PMDD)
• Seasonal affective disorder (SAD)
• Social anxiety disorder

1. Take Brightside’s free online assessment: Answer a few questions to help your Brightside provider better understand what you’re experiencing. View your results and choose psychiatry (medication), therapy (counseling), or both.
2. Meet with your expert provider: Choose your provider and book your one-on-one video session. Sessions are typically 30 minutes for psychiatry and 45 minutes for therapy.
3. Follow your treatment plan: You can message your provider with questions at any time.
4. Track your progress and meet with your provider regularly: In between sessions, share how you’re doing with your provider with online check-in questionnaires.

1. From Boulder Care’s website, click “Check eligibility & download”. Select the state you live in and your health plan name. You do not need a referral code. Or call 1-888-720-2236 to enroll.
2. Next, download the Boulder Care app.
3. Watch the app for a message to confirm you’re enrolled.
4. An outreach specialist from Boulder Care may call you.
5. Once enrolled, in the app, join the “Pop-in visit queue”.
6. You will be notified when someone is available to see you. You may need to wait up to 30 minutes, stay in the queue.
7. As a new patient, you will have two visits: one with a care advocate and the second with the clinician who prescribes medication if needed.

Learn more about on-demand visits with Boulder Care ➔

If you have a life-threatening medical emergency, call 911. CHPW Virtual Care is only for non-emergency care.

CHPW Virtual Care doctors do not make referrals to specialists or other providers.

If you need a referral, ask your virtual care doctor to share notes about your visit with your primary care provider or regular doctor.

Do you have a medical question or need help deciding where to get care? CHPW members can call CHPW’s free 24/7 Nurse Advice Line at 1-866-418-2920 (TTY: 711).

It will be back soon! We are working to make it better for you. We plan to have the new app ready for you in July 2025.

CHPW members can still access virtual care services through the CHPW Virtual Care (MDLive) website, with access to both phone and video visits.

Check back for instructions to download the new and improved CHPW Virtual Care app.

Go to CHPW Virtual Care (MDLive) →

Link to Care Washington has helpful tips in their Digital Help Library and a free hotline that connects you to a Digital Navigator.

Contact the Link To Care WA Hotline at 1-866-757-1832 (TTY: 711), Monday to Friday, 8 a.m. to 5 p.m.

For technical assistance with CHPW Virtual Care (MDLive), call 1-800-400-6354.

Virtual care, also known as telehealth or telemedicine, is when you connect with a doctor using a phone, computer, or tablet instead of going to a doctor’s office or clinic for care.

The cost is the same as an in-person visit, and it varies based on your health plan.

There is no charge if you need to cancel or reschedule a CHPW Virtual Care (MDLive) appointment.

For more details about your plan benefits, check your plan’s Evidence of Coverage or call CHPW Customer Service at 1-800-942-0247 (TTY:711), seven days a week, 8 a.m. to 7 p.m.

CHPW Virtual Care urgent care doctors are board-certified doctors that can diagnose, treat, and prescribe medication for a wide range of common illnesses and non-emergency medical issues.

You can also talk to a psychologist with talk therapy, or a psychiatrist, and consult with a dermatologist for hair, nail, and skin issues.

If you are having severe or sudden, life-threatening symptoms like chest pain or difficulty breathing, call 911 immediately.

Sign in to CHPW Virtual Care →

Yes, virtual care doctors can prescribe medication when it’s medically necessary and safe to do so.

For your safety, CHPW Virtual Care (MDLive) doctors cannot prescribe certain pain medication (like opioids) or some medications for ADHD (stimulants like Adder- all®).

The doctor will send the prescription to the in-network pharmacy you provide, the same way they do when you see a doctor in person. Depending on the pharmacy and prescription, you may also request home delivery.

View in-network pharmacies and covered drugs →

1. Set up the right environment for your virtual care visit.

During your virtual appointment, you will talk with your health care provider like you normally would in a doctor’s office. Find a private and quiet place where you have good service. If you are using video, test your connection before the session.

2. Prepare for your virtual care appointment.

Write down the topics you want to talk about beforehand. A list will help you remember anything that is important. If you are speaking to a virtual care doctor who is not your primary doctor, also make a list of medications you are taking or any ongoing health conditions you have.

3. Use at-home tools to assess your health.

If you have a thermometer to check your temperature or a blood pressure monitor or cuff, let the virtual care doctor know. These health tools may be helpful to help your doctor diagnose your condition. You can also use your phone to take a photo of physical symptoms, like a rash, and send it to your doctor