Telehealth - Community Health Plan of Washington Telehealth - Medicare Advantage


CHPW Telehealth: The doctor will see you now, really!

It’s not always easy to see a doctor when you want to.  CHPW’s telehealth service helps make sure you can get the care you need, when you need it. That means you can speak with a licensed doctor any time of day or night … even when your clinic or regular doctor’s office is closed.

Telehealth is the use of telecommunications technologies such as mobile phones and live video by providers to deliver care to you.

Instead of waiting and worrying, as a CHPW Medicare Advantage member you can consult with a doctor over the telephone or via video app, without having to leave your home.

How it works

  1. Check to see if your local Community Health Center clinic or primary care doctor offers telehealth. If they do, that can be your first and easiest option.
  2.  If your provider doesn’t offer telehealth and you can’t make it to the clinic or doctor’s office, call CHPW’s Nurse Advice Line at 1-866-418-2920 (TTY: Dial 711). It’s available 24 hours a day, 7 days a week.
  3. A nurse will review your issue over the phone. After talking with you to understand your concerns and needs, the nurse can determine if you need to talk to a doctor.
  4. If you are referred, a licensed doctor from Teladoc, the largest telemedicine company in the U.S., will then connect with you by phone or video. You can either schedule the visit for a set time or you can request an “as soon as possible” visit. Have your CHPW Medicare Advantage insurance information ready.
  5. The length of the Teladoc session depends on the medical issue. There is no time limit.

What does it cost?

The CHPW Nurse Advice Line and Teladoc service are part of your Medicare Advantage plan benefits. The Nurse Advice Line is always free to use. Regular copays may apply for visits with a Teladoc doctor if your plan has a copay. Check your plan’s coverage benefits for details.

When should I use telehealth?

You should see a Teladoc doctor only for non-emergency illnesses. If you think you have an urgent problem, it is best not to wait for a scheduled telehealth appointment. Our 24-hour Nurse Advice Line can help you decide if you should go to urgent care or the hospital. And, always, if you have a medical emergency, call 911.

What a Teladoc doctor can help with

Teladoc doctors can diagnose, treat, and prescribe medicine for a wide range of illnesses and conditions including:

  • Allergies
  • Asthma
  • Bladder Infections
  • Bronchitis
  • Cough/cold
  • Diarrhea
  • Earache
  • Flu
  • Headache
  • Nausea
  • Pink eye
  • Rash
  • Sinus problems
  • Sore throat
  • Upset stomach


Teladoc doctors cannot make referrals to specialists or other providers. If you need to follow up, contact your primary care provider.

Telehealth and prescriptions

The Teladoc doctor can prescribe medications if he or she thinks it’s necessary for your condition. If your plan has a prescription drug benefit, check plan details to see your level of coverage and any copays. Prescriptions are sent electronically or by phone to the pharmacy of your choice. The medicines can be also be delivered to you by mail if the pharmacy provides mail-order service for CHPW Medicare Advantage members.

Tips for telehealth care

Telehealth is making it possible for doctors to provide important care outside of the four walls of the doctor’s office. Here are 5 tips for making your telehealth visit a good one:

1. Talk to your provider about telehealth.

Connect with your doctor or provider to find out if they offer telehealth visits, and the hours offered. Many Community Health Centers, primary physicians, specialists, and behavioral health providers in Washington offer telehealth.

2. Set up the right environment for your telehealth visit.

During the telehealth appointment, you will talk with your health care provider like you normally would in a doctor’s office. To re-create that space as much as possible, identify a private and quiet place where you have good reception. If you are using video, test your connection beforehand.

3. Prepare for your telehealth appointment.

Before the appointment, write down the areas you would like to talk about.  A list will help you not forget anything important.  If you are speaking to a telehealth doctor who is not your primary doctor, have a list of ongoing conditions and current medications handy.

4. Utilize at-home tools to assess your health.

If you have a medical device in your home, like a thermometer, scale, or blood pressure monitor/cuff, let your doctor know. All these health tools can come in handy depending on your symptoms. They can help your doctor diagnose your physical health condition. You can also use your phone to take a photo of physical symptoms, like a rash, and send it to your doctor.

5. Remember, emergencies are emergencies, even during COVID-19.

If you are having severe or sudden, life-threatening symptoms like chest pain or difficulty breathing, always call 911.


Support for the Chronically Homeless

Our health clinic partner, Yakima Neighborhood Health Services (YNHS), has opened a resource center to help the homeless population in Yakima. Read more about the new Rhonda D. Hauff Resource Center in our blog.



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