The tutorial videos are not available and there’s no message as to why they won’t play. How can this issue be fixed? - Community Health Plan of Washington - Medicare Advantage

The tutorial videos are not available and there’s no message as to why they won’t play. How can this issue be fixed?

This may be happening if you are using a pop-up or ad blocking software. If you have ad blocking software in place, you typically have the option to allow quick exceptions for pop-ups like our tutorial videos. Try by holding down the CTRL button when you click the link. If a message displays on your browser that a “pop-up has been blocked,” click on the message and allow pop-ups from our site.

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Nurse Advice Line
Doctors in an emergency room with patient,What kind of care do you need? Not every medical issue needs emergency care. If you have a medical issue that doesn’t seem to be life-threatening, but you’re not sure what to do, you can call our Nurse Advice Line for help. They can help you decide if you should see a primary or urgent care doctor. The Nurse Advice Line is free and available 24/7 for members at 1-866-418-2920 (TTY Relay: 7-1-1).

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