HealthMAPS Portal Updates - Community Health Plan of Washington - Medicare Advantage

HealthMAPS Portal Updates

HealthMAPS Provider Portal Update

CHPW’s HealthMAPS online provider portal went live in December 2018. HealthMAPS replaces the previous Health Information Portal (HIP). HIP is no longer available as of September 13, 2019.

You must have a HealthMAPS account to continue using CHPW’s provider portal. If you have not signed up for HealthMAPS, please continue reading for more information. You may also want to read the “Introducing HealthMAPS” guide below.

Create a HealthMAPS Account

You can go online to and register to create a HealthMAPS account. You will need to know your Billing Tax ID number(s) in order to do so. Once you have an account, you can view CHPW members’ eligibility, benefits coverage, claim information, and more.

You can also access the HealthMAPS portal with your existing OneHealthPort credentials. Please visit CHPW’s page at OneHealthPort here:

Training guides are available from the Provider Orientation, Training, and Education page on our website,, under Training Workbooks and then under HealthMAPS Portal. You will find a portal user guide, workbooks for entering claims, and an FAQ.

Other Health Insurance

As of August 2019, you can report a member’s other health insurance in HealthMAPS.


If you have general provider relations and contracting questions, please email

If you have questions or problems registering for HealthMAPS or if you have general questions about other topics, please email Customer Service at

Read our “Introducing HealthMaps” guide.


Nurse Advice Line
Doctors in an emergency room with patient,What kind of care do you need? Not every medical issue needs emergency care. If you have a medical issue that doesn’t seem to be life-threatening, but you’re not sure what to do, you can call our Nurse Advice Line for help. They can help you decide if you should see a primary or urgent care doctor. The Nurse Advice Line is free and available 24/7 for members at 1-866-418-2920 (TTY Relay: 7-1-1).



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